Booking and appointments
The visit time is agreed with the customer at booking. If the address cannot be reached or the customer is absent, a new appointment is arranged.
Inspection and cost
The visit and inspection fee is EGP 250 if the customer declines the repair after diagnosis. The full repair cost is explained before work starts and no work begins without approval.
Invoice and warranty
The customer receives an invoice for the work and parts, with a one-year warranty on the repair as stated on the invoice.
Safety
In case of a gas smell, sparks or smoke, switch the appliance off and call emergency services first; a repair visit is not a substitute for emergency procedures.
Cancellation
Requests can be cancelled or rescheduled by calling 16062 before the visit time.