Book now
There are two ways to book: call the hotline 16062, or send the appliance details and the fault on WhatsApp and our team will contact you to confirm the appointment. There is no booking form on the website at the moment.
What we need
- Appliance type and brand, plus the model number if possible (a photo of the model label is enough).
- The fault as you see it — “won’t spin”, “sound but no picture”, “clicks but won’t light”.
- Any code on the display and when the fault started.
- Your full address and the day and time that suit you.
Where is the model number?
A photo of the model label is enough. It is usually here:
- Washing machine: inside the door frame, or on the side or back.
- Refrigerator and deep freezer: inside the cabinet on a side wall, or at the top of the door from the inside.
- Air conditioner: on the side of the indoor unit or under its front cover, with a second label on the outdoor unit.
- Water heater: on the side of the tank (electric) or on the front or side cover (gas).
- Stove and oven: behind the bottom drawer, on the oven door frame, or on the back.
- Dishwasher: on the edge of the door, inside.
- TV and microwave: a label on the back of the appliance.
If reaching the label means moving a heavy appliance or opening any part, don’t — book without the model number, describe the appliance and its approximate age, and the technician will take it from there.
After booking
The technician arrives at the agreed time, diagnoses the fault and explains the required work and the cost before starting. After the repair you receive an invoice and a one-year SmartService warranty.
The visit and inspection fee is EGP 250 only if you decide not to proceed after diagnosis — see pricing.
If you smell gas or see sparks or smoke: switch the appliance off from a safe point and call emergency services first — do not use WhatsApp to report an ongoing hazard.